The EE Community

4GEE Router

Maybe somebody might know the answer, i have the 4GEE Router.I am not too far away from the mast but my BB goes up & down never that good.When i unplug it for say 5 mins then restart it it usually improves it a bit,so just wondering if these routers ...

Ive had the new ee hub for 2 wks & its rubbish anyone else feel the same

Add on

I topped up my credit today on the website but keep getting a problem error message.

Repairs and warranty scam

Hi All, after being an EE customer for years it pains me to have to write a complaint like this. in April i was contacted because i was eligible for a free upgrade. I thought id try something new and decided on the Galaxy z Flip 3. Great phone, looks...

EE perk code not working

Dear EEI am trying to upgrade my SIM only plan to your 24 month £15/month plan. I have a new EE perk code which should give me a 20% discount but when entering the code in the “Got a promo code” section I get an invalid code error. Have tried 2 diffe...

Using Draytek Vigor 130 and Unifi Setup

I am looking at moving from Sky to EE for my broadband.I currently have my own network setup using Unifi which gives me great wifi coverage throughout my property.To get this working with Sky I had to replace the Sky router with a Drayteck Vigor 130 ...

Netflix premium upgrade keeps getting declined

I have Netflix as an inclusive extra and it’s all up and running, I decided to upgrade to the premium tier for an extra 10 pounds per month, every time I upgrade I get a message 10 mins later saying this was declined by EE and I get bumped back the b...

Roaming abroad with PAYG

I'm abroad for 18 months (Australia and New Zealand). I've received SMS messages listing costs for sending texts and making calls, while over here, but attempts to send messages fail with "Error 38".  Why is this?Secondly, I'm making regular top ups ...

Have to make chargeable call/text or will lose number and any credit available

I have just received a text  reminding me of the above. I thought it was 179 days in which this takes effect or has this changed? I last made a chargeable call on the 26th March  which is 49 days ago so I wondered why I should receive this text so ea...

Sim Card not recognised

Hi, My I Phone 11 has recently had a system upgarde but it is advising that the sim card is bot recognised so I'm unable to make any calls including 150. Does anyone have any idea how to fix? Thankyou