The EE Community

Ongoing Issues with Full Works Plan and Request for Resolution

I was a BT customer around two years ago and had the option to upgrade to EE on a Full Works package. The upgrade went very badly — I wasn’t receiving bills, there were constant billing errors, and I couldn’t even see the EE account properly. It took...

iPhone 17 Wait time

So I placed an order for the IPhone 17 on the 31/10 and over two weeks on I haven’t received anything. I’ve called a couple times and I’m not getting much information from EE. As far as EE are aware, the order has been fulfilled and there’s nothing o...

Sim only plans

Someone help a man out. So thinking of paying off my contract and just getting a Sim only plan. Unlimited. I notice on some plans highlighted in yellow saying uncapped speeds included then click on the info for it to say max speed of 10Mbps is that t...

Broadband and phone line not working

My phone & broadband have not been working for almost 48 hours and I am getting the same message over and over again and cannot contact anyone to speak to. I get a bot message saying it’s being looked into but on EE it says I have no open fault. Not ...

TNT sport add on

Hii have Gigaclear WiFi and a Sky sports package through Sky themselves..Mobile  contract only with EE.To add TNT sports is cheapest as far  as I can see is to get it as an odd on to my mobile phone contract.if I do this, EE say I can watch TNT sport...

Coverage in Bayswater

Update: 22 October 2025 For the first location, we have had designs approved for the mast and have submitted a planning application as part of the high-rise building regulations. Pending a positive outcome from the planning application, we can star...

Bill

Hi there,I recently got my phone and have paid my initial bill but now it’s asking me to pay a new bill and when i check it, it says it’s due in december, but keeps charging me even though my regular bills don’t come till near the end of the month. 

Broadband

Do I still need Hullomail?

I've been using Hullomail  with Samsung phones  since the mid 2010s when I switched from Apple to Android and discovered to my shock that Visual Voicemail wasn't a thing on Android..With Hullomail's message transcription I hardly ever even listen to ...