Coverage in Bayswater - The EE Community

Update: 03 May 2024

For the first and third location (back-up in case of any unforeseen complications with the first two locations), we are building the new mast on the roof top of a high rise building. This will take longer than some of our other new mast builds, because we are taking every step to ensure we meet the Government's new legislation following the Grenfell Tower investigation.

As a result of the investigation, additional safety protocols and certifications need to be provided. We are currently reviewing all our requirements to make sure we meet these, and providing the required documentation to obtain the certification and approval needed to start building the equipment.

For the second location, our engineers have submitted the revised surveys and designs for approval to the site provider. Pending a positive outcome from the surveys and designs, we can start building the equipment needed for the new mast and confirm an approximate on-air date.

We will keep you updated on this post.

Update: 19 January 2024

For the first location, our engineers have amended the designs as requested to the site provider. Pending a positive outcome from the amended designs, we can start legal steps to legally acquire the land and start building the equipment needed for the new mast.

Over the past few months, our engineers have had planning approved at the second location following the appeal. We are revising the designs and surveys at the area to make sure no amends are required. Once all surveys and designs have been completed and no changes are required, we can start building the equipment needed for the new mast.

Our engineers have submitted further structural surveys for the third location, which we have located as a back-up in case of any unforeseen complications with the second location. Pending a positive outcome from the structural surveys, we can start legal steps to legally acquire the land and start building the equipment needed for the new mast.

We will keep you updated on this post.

Update: 06 October 2023

Over the past few months, the electrical tests have been approved at the first location, and our engineers have accessed the area and submitted the drawings. As part of the planning permission, we have been requested to amend the drawings for the equipment and have submitted these for approval to the site provider. Pending a positive outcome from the amended drawings, we can start legal steps to legally acquire the land and start building the equipment needed for the new mast.

For the third area we have located in case the appeal is rejected for the second location, we have submitted the surveys as part of the planning permission. Our engineers have been requested to complete further structural surveys, and we expect the structural surveys to be completed and submitted for approval by the beginning of November. Pending a positive outcome from the structural surveys, we can start legal steps to legally acquire the land and start building the equipment needed for the new mast.

We will keep you updated on this post.

Update: 07 August 2023

Over the past month, our engineers have submitted the electrical tests for approval and, pending a positive outcome, we’ll start negotiations to agree planning permission and complete drawings of the area. Once all negotiations have been completed, we can start building the equipment needed for the new mast.

For the second location, our engineers have submitted the appeal for planning permission to the landowner. The lead time for the appeal is up to 12 months. Pending a positive outcome from the appeal, we can start building the equipment needed for the new mast.

We have located a third area, in case the appeal is rejected, and we are completing surveys to make sure the area will be suitable for the equipment to be installed. Pending a positive outcome from the surveys, we can start legal steps to acquire the land from the landowner and start building the equipment for the new mast.

We will keep you updated on this post.

Update: 17 May 2023

Over the past few months, our engineers have submitted the further electrical tests and surveys for approval and are waiting for a decision from the electrical tests. Pending a positive outcome from the electrical tests, we will start negotiations to agree planning permission and complete drawings of the area. Once all negotiations have been completed, we can start building the equipment needed for the new mast.

For the second location, the planning appeal for the new mast at this location was rejected. We have started redesigns to appeal the decision for the mast to be built at this location, once the designs have been completed, we will submit these to the landowner for approval. Pending a positive outcome from the new appeal, we can start building the equipment needed for the new mast.

Our engineers are currently looking for a new location for another mast in case the appeal is rejected for the second location, once an area has been located, we will conduct surveys to make sure the area will be suitable for the equipment.

We will keep you updated on this post.

Update: 30 March 2023

To restore the same level of service lost because of the decommission of the site in the area, we will require two new masts in Bayswater. For the first location for a new mast, our engineers have accessed the area and completed further electrical tests and surveys, which have been submitted for approval. Pending a positive outcome from the electrical tests, we will start negotiations to agree planning permission and complete drawings of the area. Once all negotiations have been completed, we can start building the equipment needed for the new mast.

For the second location, the planning appeal for the new mast at this location has been rejected. Our engineers are currently looking for a new location for another mast and, once an area has been located, we will conduct surveys to make sure the area will be suitable for the equipment.

We will keep you updated on this post.

Update: 16 March 2023

For the first location, our engineers have completed negotiations with the site provider to access the area and complete further electrical tests and surveys. We expect to access the area and have all electrical tests completed at the area by the middle of April and submitted for approval. Pending a positive outcome from the electrical tests, we will start negotiations to agree planning permission and complete drawings of the area. Once all negotiations have been completed, we can start building the equipment needed for the new mast.

For the second location, which we have located as a back-up in case of any unforeseen complications with the first location, we have submitted the redesigns for approval to the site provider and are waiting for a decision. Pending a positive outcome from the redesigns, we can start building the equipment needed for the new mast.

We will keep you updated on this post.

Update: 02 March 2023

For the first location, our engineers are in negotiations with the site provider to complete further electrical tests and surveys that have been requested as part of the planning permission. Once the negotiations have been completed, we can schedule the electrical tests and submit these for approval. Pending a positive outcome from the electrical tests and the surveys, we can start building the equipment needed for the new mast and confirm an approximate on-air date.

For the second area, which we have located as a back-up in case of any unforeseen complications with the first location, we have submitted the redesigns for approval. We expect to have a decision from the site provider in two weeks. Pending a positive outcome from the redesigns, we can start building the equipment needed for the new mast.

We will keep you updated on this post.

Update: 10 January 2023

Our engineers have completed the electrical and structural surveys for the first location and have submitted the tests for approval to the site provider. We have scheduled further surveys for the equipment build to start. Pending a positive outcome from the electrical tests and further surveys, we can start building the equipment needed for the new mast and confirm an approximate on-air date.

For the second area, which we have located as a back-up in case of any unforeseen complications with the first location, we have completed the redesigns and submitted these for approval. We expect to have a decision from the site provider by the end of February. Pending a positive outcome from the redesigns, we can start building the equipment needed for the new mast.

We will keep you updated on this post.

Update: 13 December 2022

Over the past few months, our engineers have visited the first location and completed the electrical tests and structural surveys. The tests had to be completed through the night due to the location being part of a residential area. The results have been submitted for approval to the site provider. Pending a positive outcome from the electrical tests and structural surveys, we can start building the equipment needed for the new mast and confirm an approximate on-air date.

With regards to the second area we have located as a back-up for the first area, the site provider has requested redesigns for the mast as part of the planning permission. Our engineers are expected to visit the area and completed the redesigns by the end of December. Pending a positive outcome from the redesigns, we can start building the equipment needed for the new mast.

We will keep you updated on this post.

Update: 11 October 2022

Our engineers have been working with the site provider to arrange access to the area to complete further electrical tests and structural surveys, which have been requested as part of the planning appeal. Barring any unforeseen delays, all tests should be completed by the end of October. Once all tests are completed, we will start legal proceedings to legally acquire the land from the site provider.

With regards to the second area, we have located (as a back-up, in case of any unforeseen problems with the first location), we have started legal steps to legally acquire the land from the site provider. Pending a positive outcome to the legal steps, we can start building the equipment needed for the new location.

We will keep you updated on this post.

Update: 30 August 2022

Our engineers have been working with the site provider to gain access to the first location to complete the additional electrical tests needed for the planning appeal. Barring any unforeseen delays, we expect all tests to completed by the end of September and the appeal will be submitted. Pending a positive outcome to the appeal, we can submit notice to the council for a road closure, which will be needed for the equipment to be installed at the location. The council do require three months’ notice for the road closure.

With regards to the second area, we have located (as a back-up, in case of any unforeseen problems with the first location), we have started legal steps to legally acquire the land from the site provider. Pending a positive outcome to the legal steps, we can start building the equipment needed for the new location.

We will keep you updated on this post.

Update: 22 June 2022

Over the past few months, our engineers have received a response from the planning application. Unfortunately, the application was denied. We are currently reviewing the electrical tests to make these are health and safety compliant and will submit the surveys and tests for review to appeal the decision. Pending a positive outcome, we can start building the equipment needed for the new mast.

We have located a second area for the mast in case of any unforeseen complications with the first area. Over the past few months, we have submitted a planning application, and this has been accepted by the council. We are working with the site provider to legally acquire the land, pending a positive outcome from the legal steps we will start building the equipment for the new mast at this location to improve coverage in the area.

We will keep you updated on this post.

Update: 12 April 2022

Over the past few months, we have been requested to complete further electrical tests as part of the designs for the new mast. The additional tests were completed in March and have been submitted to the council for review. Pending a positive outcome from the designs, our engineers can start building the equipment needed for the new mast.

We will keep you updated on this post.

Update: 08 February 2022

Our engineers have submitted the revised designs to the council, and we expect a decision in the next few months. Pending a positive outcome, we can start building the equipment needed for the new mast.

We are continuing to look for alternative locations that will be suitable for the equipment. Our engineers have submitted a new planning application for one area, and currently awaiting a decision from the site provider.

We will keep you updated on this post.

Update: 14 December 2021

The council have rejected the planning application for the new mast. Over the past few weeks our engineers have been working on revised designs and will submit these to the council for review. Pending a positive outcome, we can start building the equipment needed.

In case of any unforeseen complications our engineers have been looking at alternative locations for the new mast and have submitted a planning application for another area. The first application for this area has been rejected. We are currently working on new surveys and designs to submit a new planning application.

We will keep you updated on this post.

Update: 02 November 2021

Our engineers submitted the revised planning application to the council, after the original plans were rejected and are awaiting a decision for the new mast designs. This has been slightly delayed, and we now expect the decision by the end of November, pending a positive outcome we can start building the equipment for the new mast.

We will keep you updated on this post.

Update: 07 September 2021

Over the past month our engineers have been working on a revised planning application for the new mast, as this was initially rejected by the council and feedback provided. We have submitted the amended application in August for the council to review.

We expect all planning application steps with the council to be completed by the end of October (pending a positive outcome) and we can start to build the equipment needed for the new mast.

We will keep you updated on this post.

We’re aware of a signal issue that is affecting some of our customers in Bayswater.

Our mast in the area had to be relocated in January 2020 and we have found the replacement site is not providing as much coverage as the previous mast. We have been looking at ways to improve coverage in the area over the past year, which included adding upgrades to existing sites in the area to improve signal. Unfortunately, this has not been possible, and we require a new site in the area to provide the same level of coverage as the previous mast provided.

Our engineers have located a new area for the mast to be installed, and we are currently carrying out surveys on the site to make sure the area will be suitable for the equipment. Once all surveys are complete, we will begin steps to legally acquire the land from the site provider. Once all legal steps have been complete, we can start to build the equipment needed for the new mast and confirm an approximate installation date

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.

For information on who can use WiFi Calling and how to set up this service, please see our EE WiFi Calling: All you need to know, article.

35 REPLIES 35

I have been having a problem with buffering and huge latency (several thousand ms). I have tried rebooting the modem. I contacted EE and I was told there is a mast in the area which needs to be repaired. I was wondering if I could get some information- where it is located and if it is 4g or 5g so I can try to avoid connecting to it until it gets repaired.

This poor service level has gone on for more than a year - never mind 5G , getting 2 bars of strength on 4G has been a good result for a very long time, yet I don’t see any discount for customers to whom you provide a service well below the advertised levels. Why not?

Hi @TC20HR @Nadezda2

The main post has been updated with the latest information.

If you’re affected by this mast being offline and would like to discuss your options, please get in touch with our Mobile Care team.

Leanne.

Is there an email address for the council that EE customers (in the area) can contact in order to put some pressure on them so they know the importance of the situation. It’s hard to work from home when I’m stuck on no service for months …

thank you!

Can you all please hurry up and fix these issues. It been ongoing since June/July 2021. It is the most frustrating thing ever. No help given. No advice given. Just get it sorted.

It’s an absolute joke to be honest. Paying for a 5G contract and I’m stuck on no service …

Today even 4G in W2 6HX is miserably slow (1-2 bars, normally 5).

the coverage checker doesn’t have a button to submit issues. Or I don’t see it.

Your postcode is close to mine and I’m just stuck on no service again today .. truly a headache

seems like something is fixed today, try it