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Replacement of a faulty sim

Hi. I went into my local EE store with a problem on my sons handset and it was established that his sim card was the same that he’s had for over 10 yrs, so needed a new one. I’m the account holder and despite having a photograph of both D/L and Passp...

EE Mobile Broadband - Poor!

Hi,Just moved to an EE 4G Mobile broadband router after many years of BT stability and everything working 24/7.We stay in a bungalow and the previous router was in the loft and provided great signal across the house, so everything worked. The new EE ...

Signal issues

I'm having the same issue and it's killing me now!  Call 150 for advice??  I can't! There's no signal!  Even when it says I have 4g of 5g, there is nothing!! This is happening anywhere - home, central London, Manchester!  Wifi works fine, I've tested...

EE Roaming - it's just rubbish

To the good folks who answer user queries, there's no need to rationalise EE's roaming setup. This is just feedback for EE who will not otherwise solicit it.I've been roaming for 20+ years and EE roaming in 2025 is about as bad as anything I've exper...

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Re: Cannot receive calls whilst abroad

I am having similar trouble whilst in Denmark;Roaming Active - Via roaming abroad add-onNo call diversion active. I cannot receive calls whilst I am in Denmark. Its an english message coming through saying i am unavailable so its an EE problem, not t...

2 factor and passkey options missing from my account

I see that EE now offers both 2 factor authentication and passkeys, however I cannot see this being actually offered on my account. Does anyone know if this is progressively being rolled out, or is there a hidden mention outside of the profile/securi...

URGENT: EE Content Control: Whitelist our website domain

Dear EE Team,We are saas based company which provides web based software for Interactive Demo Building more details at:  https://www.storylane.ioWe observe that our various UK based customers, who are on EE network, are not being able to access our o...

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