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Community Activity
Crazy new roaming charges
Hi,I travel extensively around the world for work, particularly EU and USA. Everything was great with my inclusive add on as the roaming pass but now it seems I need either the EU pass or the Zone 1 and I can’t switch them on and off as needed only e...
Resolved! Changing account name but not banking details
HiI'm wanting to change an account to be in my name but not the banking details that are in the name of a family member as he is elderly and it makes stuff easier if talking to customer service or in store etc. I'm hoping to go to local EE store tomo...
WiFi Calling Symbol
Hello, my Samsung S24 ultra has just been updated to Android 15, since the upgrade the wifi calling symbol at the top of the screen is not showing. The wifi and wifi calling are both enabled, I've cleared the phone cache without success, all the info...
Wifi not working
Anybody got any idea why my smart hub won't connect. I get the message "can't connect as there is a problem with your billing" I click the link to billing and it just says "you're up-to-date and I don't owe any money"Don't understand
Tracking my order
Hey I placed an order for iPhone 16 plus12/4/25 but heard nothing and tracking as no despatch details
Missed bill
Hi I’ve missed to pay my bill and been disconnected, thought I’ve set up my direct debit, payed today morning and still no connection, how long does it take to reconnect? Should I call somewhere or just leave it like that and will reconnect by itself...
stolen phone
Good morning, My phone had been stolen while in London (snached out my hands ) Can i please get a new sim ordered to my adress asap as well as my i phone 15 being fully blocked is there anything you are able to help me out with by getting a new phone...
TNT Sport Activation Error
I have recently upgraded my phone and selected the TNT benefit. However, I am unable to activate TNT Sports. I am asked to enter my phone number followed by a code sent via text but every time I put them in it keeps coming up with an error message st...
UpNp and Plex
HiRecently moved to EE Fibre and have received the EE Not so Smart Hub PlusIssues I am having are:1) UpNp is not detected on any device on my network, it is turned on but not being detected or not detecting anything, I have done the whole turn of eve...
Flexi Plan contract
Hello. I am on a flexiplan for my Samsung S25 and contract payment is on Direct Debit but how do I pay the device payment? I've looked on the EE app but can't see how to make the payment!Hope someone can help as don't want a mark on my credit score...
