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Billing

I have been charged for my Apple Watch, I went into merry hill branch Saturday 5th April and they had to fill out a certain form but it is not showing in my bill they said the £36 will be removed - is there anything on your end showing this? 

Amy8806 by • Visitor
  • 6 Views
  • 1 replies
  • 0 Helpful

Resolved! I lost my sim card

I lost my phone this weekend and need to order a new SIM card, is it possible to get one with the same number?

Nyakuma by • Investigator
  • 19038 Views
  • 17 replies
  • 13 Helpful

Roaming

I am currently abroad and want to purchase an add on. Unfortunately,  the text messaging isn't working. I received multiple texts from EE stating "text ROAMINGDATA to 150 to purchase additional data". When I do text "ROAMINGDATA" to 150, I get a text...

SF74 by • Visitor
  • 3 Views
  • 0 replies
  • 0 Helpful

Discovery Plus Activation Issue

We've been with BT for many years and when renewing contract last month like many we were moved to EE. As well as Broadband we opted for Discovery Plus Premium. Tried to activate Discovery Plus after the Broadband went live, wouldn't work but was tol...

smc14 by • Contributor
  • 84 Views
  • 6 replies
  • 3 Helpful

Live Chat

Is there no Live Chat anymore?Have tried to access through app and online but no option just the option to call?? 

Dizlowe by • Contributor
  • 24 Views
  • 4 replies
  • 0 Helpful

Pack Purchase Error

I purchased a mobile WiFi unit to power my elderly grandmother's security cameras, but now it's time to top up and I've not been able to for over 2 weeks now. The WiFi unit is in a different town to me, so simply going over to move the sim into a pho...

Convert payG sim to esim

Hi I use an andriod phone currently and recently purchased an iPhone. I use a PAYG sim card on my android. Is it possible to convert PAYG sim to an e-sim? 

Resolved! Poor Ethernet Performance

I've just started using the new EE Smart Pro Hub and Wi-Fi 7 service. Wi-Fi is working fine in most of the house but I have an office on the other side of the property that has always been a blackspot. Previously I've used an ethernet cable around th...

2pies by • Investigator
  • 54 Views
  • 8 replies
  • 2 Helpful

Daisy chain EE Smart wifi Plus extenders

Does anyone know how to daisy chain EE Smart wifi Plus extenders?I’m trying to extend our wifi coverage to the summerhouse at the far end of the garden. I’ve positioned one extender in the kitchen window and that is working fine, pale blue light and ...

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