"We can't detect your broadband' daily errors

[CT71]

This has been going on for about a month now, spoiling my Iive viewing and failing recordings . I use Internet Mode

Nothing wrong with my internet as when this happens I can use my TVs own apps no problem.

So I'm stuck until November 2027 due to my contract paying for a service that is unusable 

[Schockwave]

@CT71 , you have not written what you have done to test the broadband. I would suggest speaking to customer service to see if they can take a look for you.

[CT71]

Did all that two weeks ago and they said some customers were affected by a router update but a new one was being released on 10th. Still doesn't work 

[JBLG0325]

Mine is exactly the same too! Been told the same advise but still nothing. And only effecting my tv

[Alex_H]

Hi @JBLG0325,
 

Welcome to the EE Community

I am sorry to hear you are still having problems with your TV service, if you previously got in touch and were told it would be fixed by the 10th and it isn't, I would recommend reaching back out to our TV technical team who will be able to take a look and provide an update on the issue.

Alex

[DarrenDev]

The router firmware update that started last month was temporarily paused. I don't yet know why (I assume a bug), or when it will be resumed.

[WaveyDavey59]

Complaint form available on website.

Get it on paper with all dates and chats.