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HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

JordanTA by EE Knowledge Specialist
  • 1891 Views
  • 8 replies
  • 7 Helpful

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing?  HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

JordanTA by EE Knowledge Specialist
  • 8270 Views
  • 19 replies
  • 8 Helpful

Changes to Netflix on our TV Recordable Box and TV Box

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....

JordanTA by EE Knowledge Specialist
  • 660 Views
  • 1 replies
  • 5 Helpful

Unable to dismiss privacy policy popup

If you have encountered this issue, where a privacy policy pop-up has appeared, and you are unable to dismiss it, use the following steps to resolve: Press the helper guide buttonPress backYou should now be able to press Ok and dismiss the pop-up  

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JordanTA by EE Knowledge Specialist
  • 546 Views
  • 2 replies
  • 6 Helpful

Resolved! EE Cable TV

Quick question, what do you think of EE’s 1£ a month cable TV plan? Is it worth it and good? As I’m aware it goes to 20£ after 6 months. What kind of shows do you get on sky sports? Can I watch the hockey games or NHL?

EE mininbox TV Error YVM102

We have recently moved over too EE as a package provider. The Pro box downstairs (WiFi) works fine no issues, however the mini tv box upstairs (WiFi) directly above is disconnecting continuously causing us to hard reset everytime. We have never had t...

Moly500 by Visitor
  • 551 Views
  • 2 replies
  • 3 Helpful

Upgrading EE TV

When I was with BT it was very easy to upgrade your TV package from the box.   It was equally easy to downgrade from the website.however it is more difficult with EE as these simple operations have to be done by contacting EE customer services which ...

MikeN2 by Explorer
  • 788 Views
  • 4 replies
  • 2 Helpful

Activating discovery + and apple tv

Good afternoon,I'm still having issues with activating discovery plus and apple tv, I press the activatiin button and continually get an error message, any advice/help would be gratefully appreciated. Cheers Dan

Dandy1980 by Contributor
  • 501 Views
  • 2 replies
  • 0 Helpful

Netflix

I have an existing Netflix account and I pay to have an extra member.  I was told by EE customer support that on my new contract that I could have Netflix as an add on and then pay additionally to have an extra member.  I am struggling to find this o...

David222 by Investigator
  • 3683 Views
  • 8 replies
  • 1 Helpful

Resolved! Apple TV hide channels

Hello can set favourites but how do I hide channels on re Apple TV guide please 

Wattone by Visitor
  • 589 Views
  • 2 replies
  • 1 Helpful

Resolved! 4 Months Without Account Access or TNT Sports – No Resolution from EE

There are a number of posts here, and I've been informed through Tier 2 EE support many times acknowledging issues with TNT Sports, yet after 4 months, my account remains wholly broken, and I still cannot access TNT Sports or even manage my EE accoun...

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Cbev1 by Contributor
  • 1243 Views
  • 8 replies
  • 2 Helpful

netgear smart switch blocking itv

I have an 8 port metgear switch between my ew router and my home patch panel  if  connect via the switch with imp snooping enabled itv does not work if I connect the router direct to the socket all is well there is one smart other switch on the netwo...

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tc104 by Investigator
  • 768 Views
  • 5 replies
  • 0 Helpful

Resolved! Apple TV auto renew free 6 month trial

I think I have been trying to be a bit too smart!I have the free Apple TV 6 month trial and it has been activated by EE and seems to be working as it should. However, when looking on my App under Plans and Subscriptions for TV, if I clicked the Apple...

snes by Established Contributor
  • 628 Views
  • 1 replies
  • 1 Helpful

Hayu problem

Hi all… I’ve got the full works package and I added Hayu as an extra which is obviously powered through “Now” I’ve noticed however that there is a lot of content missing compared to the Hayu subscription service via prime. What would be the reason fo...

mediamyster by Valued Contributor
  • 1046 Views
  • 5 replies
  • 4 Helpful