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Unable to dismiss privacy policy popup

If you have encountered this issue, where a privacy policy pop-up has appeared, and you are unable to dismiss it, use the following steps to resolve: Press the helper guide buttonPress backYou should now be able to press Ok and dismiss the pop-up  

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JordanTA by EE Knowledge Specialist
  • 219 Views
  • 2 replies
  • 4 Helpful

Unable to change TV package

Just over a month ago when the football season ended, I asked to change my TV package from Sport to Entertainment. No change has been made and after multiple phone calls I was told that there is problem preventing customers from making TV channel cha...

Changing to EE from Sky

I have 3 smart TV's. If I buy an EE pro box do I need 2 EE mini boxes to watch TV on all 3 TV's? Do the mini boxes need a mains socket? Thanks

yogi1954 by Investigator
  • 855 Views
  • 5 replies
  • 2 Helpful

Open Order

Hello EE Community I have an open order on my account which is stopping me from ordering new services.Please can one of the wizards who frequent these forums help me to clear down the open order so I can get my new services up & running?Thanks very m...

Re.TV Package

I am No longer interested in the TV package and needs to downsize since I can’t afford to pay anything extra than the Broadband package. So I need a review on my account 

Eurosport moves home to TNT Sports

TNT Sports in the UK will become the new home for a host of live sports including Tennis, Cycling, Snooker and the Olympics. From the 28th of February 2025 the Eurosport and TNT Sports brands will be brought together. All your existing sports content...

JordanTA by EE Knowledge Specialist
  • 2553 Views
  • 8 replies
  • 3 Helpful

Resolved! Why has my discovery plus subscription stopped and disappeared

Have had discovery plus active and have been using it for months, but now has stopped.it still thinks I’m logged in, but it’s saying I have no subscription if I go into my Ee account, it still says I have this as an inclusive extra. But in the discov...

Jakesea by Investigator
  • 2870 Views
  • 11 replies
  • 6 Helpful

Farewell Ode to My SKy - 30 +Years Gone in a Heartbeat...

I suppose it was inevitable.Eventually, the two of us had to split up.She just couldn’t keep her spending under control—always demanding more as time went on. She had no loyalty, either. Worse, she was constantly cheating on me with new partners who ...

Dexta by Investigator
  • 564 Views
  • 2 replies
  • 0 Helpful

Adding EETV to existing EE broadband

I am existing EE Broadband customer (with the busiest home bundle) and would like to add EETV. When I log into the website it advertises this as an option, but when I try to add it it says it’s not available on my contract yet. Does anyone know what ...

JayEE1 by Visitor
  • 605 Views
  • 1 replies
  • 1 Helpful

Resolved! Roadmap for ee tv minibox - Recording / Viewing recording

HiI know that currently it is not possible to watch content recorded on the main ee box on a mini box. In addition nor is it possible to initiate recording from the mini box. Question - Are these features even on the product roadmap. I'm currently wi...

Resolved! Apple TV 4k

Is the ATV supplied a 3rd generation one?  Does it include a siri remote as well as the EE remote?

steftymo by Investigator
  • 931 Views
  • 4 replies
  • 4 Helpful