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Unable to dismiss privacy policy popup

If you have encountered this issue, where a privacy policy pop-up has appeared, and you are unable to dismiss it, use the following steps to resolve: Press the helper guide buttonPress backYou should now be able to press Ok and dismiss the pop-up  

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JordanTA by EE Knowledge Specialist
  • 320 Views
  • 2 replies
  • 4 Helpful

Resolved! Renewed Contract

Good afternoonI know ive already asked about this with EE, but does anyone know if my renewed contract starts on the 20th in 2 days time, how soon will I get some sort of notification or even receive the T/V box, it's getting rather near the start da...

Error codes

My broadband was activated two days ago, I also have eetv package with nowtv & netflix included, to date neither said apps can be activated, only the other apps work, if I try to watch anything from the tv guide I get the error code BTP-15000, if I t...

Dandy1980 by Contributor
  • 642 Views
  • 4 replies
  • 2 Helpful

Resolved! EE TV Mini box in TV bed

Am I able to put the Mini box in a TV bed? I'm just wondering if you can operate it easily with the remote and that it will still pic up the internet channels easily?Thanks

Recording with tv box pro

Hi, i  set my tv box pro to record bbc 1 and channel 5 at 8pm while wanting to watch itv, when 8pm came it popped up that i  had to cancel 1 of the recordings when i  thought i can record 2 channels at the same time. Can anyone help me with this. Tha...

bevpaul by Valued Contributor
  • 2165 Views
  • 2 replies
  • 0 Helpful

Code Yvm102

Any one Keep getting code YVM102.. definitely not the broadband as all apps on smart TV work .. very annoying 

Lea79 by Investigator
  • 2455 Views
  • 11 replies
  • 5 Helpful

Resolved! Package

How do I find the package I am on with EE. I am trying to cancel my Netflix as I get it in the deal but can't find what tier of Netflix I have without seeing the package. It doesn't seem to be listed in my account. Thanks for any help

IPC 6023 Error

While watching tv channels we keep gettingIPC 6023 error. engineer visited today and said there is nothing they can do apart from report the issue again. my setup is via powerline adapters and apps are perfect - it happens about 20-30 times in an eve...

Lou176 by Explorer
  • 858 Views
  • 8 replies
  • 1 Helpful

Samsung TV with Free TNT Sports

Hi, I ordered a Samsung TV with free TNT sports about 3 or 4 weeks ago, I have had no messaged regarding the activation and every time I call customer service they just send me a text with a link so sign up for TNT for £20 per month, nothing is showi...

Maz1981 by Investigator
  • 1673 Views
  • 8 replies
  • 0 Helpful

Whats app and iPlayer

the catch up tv stations and whats app on my iphone both break up after a few minutes with notices saying No signal or unstable connection - any suggestions as to reason/cure?

Resolved! Connecting a AV1300 Passthrough Powerline Network Extender

I have had issues with my TV with code 3050 and also on iplayer and ITVX whilst streaming when the programme freezes.EE solution was to send me an AV1300 PNE as described in the heading.I have connected one of the units to the EE router - do I connec...