I have the Now entertainment package and can view channels through the Now app on my TV, but not if i try to view them through the EETV guide. If for example i try to view Sky Atlantic through the EETV guide (channel 342) the following happens
a message pops up saying “you need to set up Sky Atlantic or add it to your TV package. Press OK for more info”
pressing OK brings up a screen with some general blurb and a button saying “ Get NOW channels on EE TV”.
Clicking that results in an error message:-
Let’s get you some more content.
Getting this content is easy, so let’s get started
give our advisors a call on 0800 800 150. Error code BTP-11195c.
If I can’t get is sorted I will cancel my contract in 3 days, which is the earliest.
This happens for each NOW channel that i am supposed to be able to view.
How do I “set up” the channels, so i can view them through the EETV guide rather than the app? I shouldn't need to add them to my package as they surely are already part of it. I am not finding the EE app or the Website particularly helpful in solving this issue.
