When signing up with BT for a further 2 years of TV, to be supplied by EE, I was pleased to learn that that I would be able to watch and record TV programmes by accessing my TV box from my android phone or tablet.
I downloaded the app from Google Playstore noting that the above information was confirmed in the “About this App” section of the download site.
I logged in to the app only to come up against “Error GJ910 – We can’t find an active TV subscription on this Account”. I was given the option of logging in with either my BT or EE account. No matter which I used the error message continued to appear.
Following two 30 minute conversations with EE Customer Services I am still no further forward. As a result of the first conversation I was issued with a new EE TV set top box to replace my BT box. This is now installed and working well, but the problem with the app persists.
During the second conversation the customer assistant changed my EE user id. This made no difference. Following further conversation she told me that because I purchase EE TV from BT I am not an EE customer (although I have an EE TV box and can access the EE TV app on my television). As I understand it the point of the app is so that I can watch live television and recordings stored in my TV box on my phone or my tablet.
At present I can do neither, so what is the point of the app? There is certainly no point in using on my television screen which is connected to the set top box.
It is clear that others in this community have experienced similar frustration. If any one is able to help me I would be most grateful. Many thanks John
