Waiting to order ee tv

[Popsyluna]

Tried to order ee tv was told I needed to upgrade my broadband all done and in working fine Tried to order ee tv as am now up and running to be told I have to give it 24 hours after its gone live 

Why does my broadband affect me placing a order for the tv packages ? What difference does it make if the broadband is settling in ?

[DarrenDev]

Hi @Popsyluna - did you mean to ask a question?  Your post is empty

[Popsyluna · Accepted solution]

Hi Darren yes I was but screen went blank can you see my post now ?

[DarrenDev]

Yes, I can see your question now.

Our systems can only handle one open order at a time - your broadband order should complete by midnight on the agreed activation date.

[Popsyluna]

Why does my broadband affect me placing a order for the tv packages ? What difference does it make if the broadband is settling in 

[DarrenDev]

Did you see my response above?  It's not about your broadband settling in - the system just needs to wait for your broadband order to complete before it'll accept a new order.