Unable to watch Discovery+ with Full Works package

PeteC125
Contributor
Contributor

Hello,

We currently have the EE Full Works TV package which includes Discovery+, yet whilst trying to watch a tennis match at the Olympics yesterday that was only being shown on Discovery+, we couldn't access it and I spent the best part of 2 hours trying, including calling EE but repeatedly getting cut off after being on hold for a few minutes. Frustrating!

We have managed to get the Discovery+ app installed on our LG telly, but each time we try and watch something we are just shown the 2 payment options to choose. We registered to view the free content, but that's not what we're after.

According to EE all Discovery+ content is included in the Full Works package, is anyone able to help please? Not sure what I'm doing wrong...

Many thanks,

Pete

11 REPLIES 11

Now sorted but needed to go via helpline as our EE account (broadband not mobile) had been incorrectly set up.

Ali_A
EE Community Support Team

Thanks for coming back to us with an update @mathematica 

Glad it's all sorted for you now 😊

Ali

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