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Unable to connect we tv box to wifi

Starr1k
Investigator
Investigator

‎20-03-2025 12:19 AM

Hi,

we have moved over to EE broadband, mobile and TV from BT and sky. We have been given a EE TV Box Mini, as well as the Pro Box. My son has taken the TV box mini back to uni with him (confirmed with TV team that this is allowed and would work outside of the main home). He is in student accommodation (with a TV license) but his WiFi requires you to sign in using a username and password, not just a password. When he tries to connect to this WiFi on the tv box, it says “unable to perform that action”. Anyone else had an issue with this or know a solution? There’s no physical routers in the accommodation so wired network isn’t an option.

thanks 

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎20-03-2025 12:25 AM

Who or what is providing the WiFi if it's not a nearby router. Looks like he needs 1st to create an a/c with them thereby assigning himself a username and password.

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Matt_124
Star Contributor
Star Contributor
In response to XRaySpeX

‎20-03-2025 01:52 AM

A lot of student accommodation use a network with Captive Portal sign-in.

The issue is likely to be a lack of browser on the EE TV Box Mini to allow signing in on the captive portal.

@Starr1k 

Depending on the provider of their network, there may be a method they have in place that can be used to connect these devices to the network by registering their MAC Address and "whitelisting" them when connecting to the Access Point through the MAC authentication.

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Starr1k
Investigator
Investigator
In response to Matt_124

‎20-03-2025 01:57 AM

Hi,

yes, he has whitelisted the wireless MAC address on the network provider but the channels will not tune over this network. The instructions on the network provider say that for full bandwidth, you must sign on to the password protected one which can only be accessed via signing into it using his username and password.

0 Helpful
Starr1k
Investigator
Investigator
In response to XRaySpeX

‎20-03-2025 02:01 AM

Hi,

it’s a provider called Ask4. You click the password free WiFi connection, sign into your ask4 account and enable the device by whitelisting the MAC address. Then for it to work, you then connect to the locked WiFi network where he enters his username and password. It’s worked fine on his Xbox, pc and other wireless devices. Just not the EE tv box

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