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Late payment 2 days

Hello everyone, I just noticed today, that my direct debit bounced (7/5/25), I have paid the payment manually on the app (9/5/25) when I realised, normally I pay it on time, we have a just had a lot going on this week visiting my grandparent in hospi...

Upfront payments not being refunded

On April 19th I applied for a phone contract which was approved and I paid the £30 upfront fee. The next day I received an email asking me to contact EE due to there being an issue with Flexpay. I contacted them through chat and was told there had be...

Upgraded and transfered e sim

so i have upgraded from my iphone 14 pro to pixel 9 pro xl which im happy with. i transferred the e sim to the new phone and its working. my question is i need to wipe the old phone to pass to my daughter but it comes up do i want to delete e sim. i ...

Scam caller?

I received a call today from EE, saying they wanted to offer me a 40% reduction off my future bills for the next year. The phone number was a London number: 02081432773. I said I was busy and to call back tomorrow. I assume this is a scam?

Disappointing and poor customer service

The customer services are very poor indeed.  My case was being dealt by a woman in Tech Customer Services by name 'Haz *****' who tried to finish up her part by closing the open case as soon as possible without a proper resolution to the issue. As th...

Not receiving OTP codes

I have recently moved to EE and kept my number. I can't receive OTP codes. I've spoken to EE on 150 several times and it's still not sorted. I contacted one of my online accounts and they gave reset my info their end but it still doesn't work. It see...

Resolved! EE App

Has anyone actually managed to link their phone number to the App so that they can download invoices digitally ? I’ve been a customer since December and have spent hours on the phone to India and nothing ever gets sorted. I have finally just today ha...

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