UHD content on BBC iplayer

[Simonlbrown]

Hi, I used to be able to get UHD Content on BBC iPlayer, my broad speed hasn’t changed but I’m now not able to get UHD on the IPlayer.

my speeds are about 19MBS

can anyone advise please.

[DarrenDev]

What device are you running the iPlayer app on?

What told you that you could get UHD before, and what does it now say to suggest that you can't?

[Simonlbrown]

Hi Darren, I’m watching it on built in app on a Panasonic tv, i used to be able to see UHD content on the iPlayer but not seeing it now. My BB speeds haven’t changed at all.

tried uninstalling the app from tv and reinstalled but to no success.

thanks

[DarrenDev]

Ah OK.  Broadband speed isn't part of the calculation in iPlayer when showing the UHD icon - it'll still show the icon, but then not achieve full quality if the broadband isn't fast enough.

When did you last see UHD in iPlayer?  BBC have been phasing out support for some Panasonic TVs over the last few months, so it's possible that it's no longer supported for it.  Unfortunately they don't publish details on which devices they support for UHD.

[Northerner]

Hi @Simonlbrown 

I was under the impression that 24Mbps was needed and 40Mbps for live 4K content. 

Have you checked your TV app is up to date and I would check your connection. 

Thanks 

[Simonlbrown · Accepted solution]

Contacted BBC there reply-

Thanks for contacting BBC iPlayer support.

Unfortunately, due to a fault, UHD has been disabled on some devices. We are currently investigating this and working to fix it as soon as possible. We're not able to give an ETA or time frame for this however.

We appreciate you reporting this to us, and thank you again for getting in touch.