Tv guide not working

[J_tatum]

I’ve had my EE  tv for a few weeks,  everytime it goes in to standby mode it comes back on with no information available for channels I reset it and it works everytime once reset but takes a while to come back on, I’m using the Ethernet cable so it’s a direct link, it’s super frustrating having to reset everytime it turns off, any ideas ?? 

[cheddarman]

SMART (recommended)

[Midnight_Voice]

@cheddarman 

Sorry, is there some context here?

[cheddarman]

In post 06/10/24 you asked "Which Standby Mode have you got it in? so I replied SMART but I still cannot control the TV volume from the remote?

[Midnight_Voice]

@cheddarman 

Ah, OK, glad you expanded that, as this has been a thread about the box taking a long time to get ready when powering up - which SMART mode seems to have fixed for the OP - and not about TV volume control from the remote, which SMART mode would have no bearing on.

So - what make and model of TV do you have, and what model of EETV box?

[cheddarman]

Sorry MV, should I open another thread?

TV Box: Item code 112147. Model name RT1W387

TV Modle UE50TU7100K. TYPE UE50TU7100

[Midnight_Voice]

@cheddarman 

No worries 😛

So a Box Pro and a 2020 Samsung TV. Should be a match made in heaven.

First off, Settings (the little gear wheel top right on the Home screen of the box) Picture & Sound, HDMI Sound.

Note and report if this is Stereo or Surround.

Then Settings, Bluetooth Remote.

Connection Status - is this ‘Connected’? If not, report back now, as we will need to go back a couple of steps.

But if it is, then:-

Control Volume and Source - is this TV? If it is Set Top Box, change it to TV.

Now things should work. Do they?

Let me know and we’ll proceed accordingly.

[cheddarman]

That did the job MV, many thanks. The Control Volume and Source - is this TV? If it is Set Top Box, change it to TV was set to Set Top Box. Changed to TV and bingo!!

Many thanks.