Trouble with buffering

[KarlJ43]

Hello. First post here.

I've already done everything that has been recommended to everyone else that I can find.

When watching the "broadcast live channels" my box buffers very frequently.  I have 135 mbps according to the Netflix tester. It never buffers when watching on demand programmes. 

I have hard reset the box, checked that it has latest updates, unplugged it and plugged it back in, but the buffering remains. 

Plugging in a network lead isn't practical due to location. 

Any ideas? Or is my box broken? 

PS - All the time I've been typing, it hasn't stuttered once. Do you think it knows what I'm doing? 😆

[Peter_W]

Good morning @KarlJ43.

Welcome to the EE Community 😊

That's always how things seem to go with tech... problems suddenly right themselves just when you try and seek help for them!

Out of interest, what sort of distance is there between your TV box and your EE Hub, and is there anything like thick walls or a fish tank that could be difficult for your WiFi signal to pass through?

Also are you aware of any other devices nearby that could be interfering with the signal?

Peter

[KarlJ43]

Hi Peter, 

The box is connected via a mesh system, the nearest router being around 6m away and with only a wooden floor in the way. 

I have tried moving the box away from the television, that being the only local device. 

I cannot understand why there have never been any issues using streaming services, BBC iPlayer Now TV. Netflix, Amazon Prime etc. We only have issues when watching live TV. 

I cannot see that this is a wifi connection issue. 

Thanks,

Karl. 

[Christopher_G]

Thanks, @KarlJ43.

I know you mentioned in the original post that it seemed to be working OK now. If the issue has returned, it could be worth speaking with our Technical Support team, so they can run some tests from our side.

Keep us posted on what happens. It would be really interesting to know what was causing the issue.

Chris