Transferred from BT to EE

[Mike278]

Hello,

I've recently moved from BT to EE but decided not to take out EE TV as the additional channels were of no interest to me.

Whilst with BT I bought several films but I can't access them or i'm looking in the wrong place. The BT viewer has stopped working so I'm unable to watch any of my purchases.

Help...

Mike

[DarrenDev]

What problem are you having @Stpjg01 ?

If you don't have an EE TV subscription then it's correct to say as such, but what are you wanting to do that you now can't?

[Stpjg01]

Before I changed from BT I was able to view my purchased films on the app
on both my tv and iPad, now it says my account doesn’t exist.

Regards
*Pauline Goldsmith*

[DarrenDev]

Your purchases still exist on your old BT account @Stpjg01 - select the "BT Broadband" option and log in with your old BT ID, and you'll still have access as you had previously.

[Stpjg01]

Yes that has worked, thank you. Didn’t work originally but have changed p/w and now does.