The TV TNT bundle issue

[dessy10]

Good evening all.

Purchased on Wed 19th Feb, Received my TV on Friday 21st. I had tried to buy via the web page however has issues, so called 150 and purchased [the same TV and 24 months TNT sports offer offer] there. The gent I chatted with was excellent

There were no instructions as to how to activate TNT. I had been assured that there would be a leaflet with instruction on how to activate within the box but nothing,

Has anyone had a successful resolution to this? hearing about additional payments of £5 to watch on the TV and £20 being added to bills and getting a bit concerned.

Will phone 150 if no success, any advice on what to ask? additional costs etc?

Cheers

[Peter_W]

Good morning @dessy10.

Welcome to the EE Community 😊

If you haven't already, I'd recommend checking out this help page, which gives a breakdown of all the TNT Sports options available depending on your TNT package, along with links to get this activated. 

Whilst it is a BT help page, it gives the option to select this for EE accounts as well.

Peter

[dessy10 · Accepted solution]

Peter, many thanks for getting back in touch.

Phoned 150 this morning and chatted to James, about a billing issue [hopefully sorted now] and mentioned the TNT bundle.

He was fully clued up and sent me a link to activate the offer immediately and assured me there is no hidden charges.

Set up and working fine

So far so good.

Dave

[Peter_W]

Thanks @dessy10, I'm really glad to hear that James managed to help you get this all sorted!

I'm confident you shouldn't see any charges here too, but if there's ever anything you're unsure of please feel free to stop by and let us know!

Peter

[Kevinqueen1991]

Hello dessy

Yes I've just received a Actually TV, and a issue with discovery/TNT off bundle, 5 people I've spoke to! They don't even know they sell tvs, and when passed to the supervisor the question asked is this a Phone or Broadband deal?? I've gotta wait 24 hours now so a code? But as I keep saying to them where would I find this code because it's not my phone, I don't want my inckus extras to be messed about!! Training issues I guess!

[Kevinqueen1991]

Hello dessy

Yes I've just received a Actually TV, and a issue with discovery/TNT off bundle, 5 people I've spoke to! They don't even know they sell tvs, and when passed to the supervisor the question asked is this a Phone or Broadband deal?? I've gotta wait 24 hours now so a code? But as I keep saying to them where would I find this code because it's not my phone, I don't want my inclusive extras to be messed about!! Training issues I guess!

[Katie_B]

Hi @Kevinqueen1991. 

Thanks for coming here. 

I am sorry to hear that you have not yet received your code. 

Please allow 24 hours, if you have not received the code be sure to let us know. 

Katie

[CaulfieS]

Hi,

I ordered a TV as an add on to my mobile account, it was a 24 month deal that comes with TNT - apparently.

I have the TV and no sign of a code, am surprised to hear on this chat I should have an access code in 24hrs.

I spoke to 150 for an hour and a half the first weekend after getting the TV as no TNT code or access, no help other than suggesting there was a waiting or cooling off period.

On the second weekend and no code being sent or able to access TNT via my ee account, I spent two and half hours in the phone being passed around. Still no code and no TNT.

was given TNT a for 6 month free also because of the time lost on 150 call , haven’t seen that either, is a  shambles. No one on the support line can help other than say “wait until the cooling off period” that could be 2 weeks. Am now on 3 weeks past getting the TV and started paying the increased bills.

really disappointed as didn’t even want a TV, wanted TNT sports.

Has anyone else had this and managed to sort it?

thanks

s

[Kevinqueen1991]

Morning Caulfie

Yes this is terrible, you think EE customer service would know this simple solution about the Free Ass on Packages!! Let hope they also read the Help pages! NO EE it's not a mobile inclusive or EETV packages, you sell TVs and have added packages included, how else you gonna get rid of old TVs!!! 

Ok Caulfie get thru to Tech support and tell them an Actually TV!!! And they will get back to you withing 15 minutes, this sorted my issue, they send me a link to mobile number and email I had used before for discovery plus! Not the one I used for EE! Here is a screen shoot the link maybe type it into yours and you may find it! If not sign into old emails on D+ and it may be the one that works! Tech team support should solve it!