TV pro box Netflix app problem

[Gary2paws]

Problem with my EE TV pro box Netflix app.

This app keeps kicking me off Netflix after approx 4 minutes of watching on Netflix. This as been happening since end of March and after several reboots of both hub and TV pro box and a new box sent to me. This problem is still happening. 

Now I have been told that it's a Netflix update problem and they are trying to fix it. A call to Netflix and I was told they have no record of an update problem therefore, who is telling me the truth? Does anyone else have this problem? 

[Gary2paws]

Time is 7:32 pm and I am trying Netflix again. Justed started the app and in. Now starting to watch Framed again and waiting to see if it's working . Just stopped and back to the TV out of the app. Time 7:41 . 9 minutes this time. Time varies. Just going back in to the app again now . Back to TV and time 7:48 but it was 7:43 when I started the second one. 

[HughHodge1]

Watched Homeland today 22nd. On at 0918 went off again at 0922. Tried watching on my Apple TV box, same program - no problems.

[Gary2paws]

It's been nearly a whole month since I have experienced this problem.  Therefore I feel a rebate of £5.99 should added to my EE TV account until they get this problem sorted. 

[Savo73]

I logged on 18:23 to watch at home with the fury's, logged me out at 18:27. This is affecting both of the boxes in our houss

[Gazza331]

Yep my Netflix started to kick me off EE Pro & Edge It was working fine yesterday today i was thinking my stepdad was playing a game with me but he wasn't thank you 2 everything who send ongoing issue just hope it well be fixed as at the moment I have 2 use the tv to get Netflix 

[Gazza331]

This getting out off hand am haven to use Netflix on my TV not the EE box due to the issue when well it be fixed what am reading Netflix are not trying to fix the issues it ongoing since January 

[Gazza331]

Its getring very annoying I have to use my TV not the EE box due it not working right

[DarrenDev]

Just to set expectations here: 

We have passed all the data on, and every new customer who says they're affected will be added to the investigation. So far, the number of customers is still single digits. 

We'll do everything we can to facilitate the investigation, but things like this (small number of affected users with the cause unknown) have been known to take weeks or even months to track down. If the bug is with Netflix itself then I would expect them to fix it pretty quickly. If the bug is in YouView and it needs a software update, then it'll usually be a minimum 3 months.

If you have another option (e.g. using the app on a smart TV) then I recommend you use it.

[tim86tim]

Same problem just started for us kicking us out of Netflix with 5mins each time - please add me to list 

[DarrenDev]

Thanks for reporting it @tim86tim - I've added you to the investigation