TV pro box Netflix app problem

[Gary2paws]

Problem with my EE TV pro box Netflix app.

This app keeps kicking me off Netflix after approx 4 minutes of watching on Netflix. This as been happening since end of March and after several reboots of both hub and TV pro box and a new box sent to me. This problem is still happening. 

Now I have been told that it's a Netflix update problem and they are trying to fix it. A call to Netflix and I was told they have no record of an update problem therefore, who is telling me the truth? Does anyone else have this problem? 

[DarrenDev]

@HN1969 you're 6 days into a new contract, and your line conditions are currently very poor - high errors and slow speeds. It can take up to 10 days for your line to settle though - this problem may resolve itself for you. Let me know if it's still an issue on Thursday, and I'll add yours to the case.

[HN1969]

Hi Darren, just to let you know this problem is continuing to happen for me. It hasn't settled or resolved, unfortunately.  Please can I be added to the case.

Thanks

[Tink19]

This is happening to my box too, every 4 minutes netflix turns on and goes straight to tv. I've tried everything, reset factory reset, restart hub. It's been happening for 3 days.

[MrA5H]

Any update yet on the Netflix Issue ?

I might have to watch the Football ⚽️ 

[DarrenDev]

They have started looking, but haven't found the cause yet.  The team have been temporarily diverted onto the Disney+ issue

[MrA5H]

OK

So how do you think All the Customers that still have a Netflix Issue feel about that ?

Customer Relations may not be your thing ?

[DarrenDev]

I gave you an honest answer @MrA5H - that's what I do here.