TV Signal poor why ?

NWK22
Explorer
 
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

@NWK22  Are you using an aerial or WiFi mode on the box ?   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

What's the best way to check ? 

I assumed wi-fi ?

Check the channel at position 1 in the TV Guide - is it BBC One (aerial mode) or BBC One HD (internet mode)?

If you can't tell, then check channel 101 - if it's there, you're in aerial mode.  If it doesn't exist, you're in internet mode.

Midnight_Voice
EE Community Star
EE Community Star

@NWK22 

When did you first notice this problem, only on installing the EETV kit, or what?

If you find you are in Aerial Mode, as per the procedure described by @DarrenDev, try unplugging the aerial from the Box, and connecting it directly to the TV.

If the signal is equally poor, you need to engage a local aerial fitter to find out why and correct the problem.

If the signal is vastly improved, though, come back for more advice.

*Longtime YouView box owner & broadband customer (was BT now EE), but only recently a full EETV subscriber*