TV Mini box won’t connect to router

[TrickyPig]

I have finally got my two tv mini boxes that should have arrived with my original order almost two weeks ago after more than a reasonable amount of phone calls…

I have tried to set one up in the dining room. The router is only in the next room but it won’t pick up the WiFi?! I’ve previously had a Fire Stick in that room that picked the WiFi up without my issue. Are these TV Mini boxes useless?

[DarrenDev]

Are you using the hub provided by EE @Domhow77 ? What you're describing isn't normal, and you don't need to put up with it.

[DarrenDev]

We do also offer Smart WiFi Plus to boost your WiFi signal everywhere you need. This would have been a better option than Powerline adapters.

[Domhow77]

This is my set up taken from my community post. I have been dealing with a Customer Service agent called Dawn who has been really helpful. An engineer is coming to my property on Saturday but I can’t see what they will do. 
I can’t understand why apps on the EE mini box work fine. The Amazon Fire TV plugged into the same Powerline Adapter also works issue free. 

Full fibre 500 mbps. 

EE Pro Box directly connected to EE Smart hub 2 with Ethernet. No issues on this box.

TP Link AV1300 Powerline adapter directly connected to yellow lan port on smart hub. 

x2 EE TV box minis connected to AV 1300 Powerline adapter ‘receivers’. 

All Ethernet cables are Cat5e and have been changed to rule out they are faulty. 

When watching live TV on both EE TV mini boxes the programme regularly freezes followed by the fault code IPC6023. This only occurs on live TV all the apps work fine with no issues plus the Amazon Fire TV also works when connected to the same AV1300 Powerline adapter. 

I have reset the boxes, reset the Powerline adapters, reset the router, checked for software and app updates, and reconnected the boxes to the automatic broadband connection through settings but still the fault occurs. The Powerline adapters at both ends are plugged directly into the wall sockets and no electrical appliances are nearby that could cause interference. 

[Domhow77]

I have heard about smart wifi but surely this would be more expense which I shouldn’t have to pay. Isn’t it £10 p/m extra?

Why did my Sky Q mini box detect the router when in the same location in my kitchen issue free for several years yet the EE mini box when in the same location won’t even get 1 bar wifi signal. 

In my opinion the mini boxes aren’t fit for purpose. If the engineer can’t provide a solution on Saturday I feel there is no other option than to report this to OFCOM so I can come out of my contract early without fee and go back to the superior Sky hardware. 

[DarrenDev]

The apps use adaptive streaming - if the speed isn't good enough, they'll drop to a lower quality and continue. The channels are delivered over multicast - if the speed isn't good enough, they stop.

So the powerline adapters aren't fast enough, but that doesn't explain the WiFi signal strength issue. Smart WiFi Plus would almost certainly fix your issue, but you're correct that it costs money.

Maybe the engineer will be able to identify what's causing the WiFi to fail.

[Scamp666]

I have just switch to EE and everything was working fine with the main pro tv box and the 2 mini tv boxes. Then after my 14 days the mini tv box in the kitchen keeps dropping out.  I can watch TV through the TV which is connected to the wifi but cant watch on the Mini box. I can also use my laptop and mobile phones out in the garden whilst connected to the router over 10 metres away.  Mini box upstairs is fine. So might have to agree poor equipment EE.

[Barry8415]

I wascwith virgin for over 20yrs tv wad perfect Internet and speed also perfect when working.Over the past 5 yrs Internet was dropping constantly so reluctantly I gave up and moved to ee this June. Nowhere near as good as virgin. Tv takes ages but to be fair Internet has not dropped st all. Just not as good

Big mistake

[E6GPS]

Totally agree.

The EE mini box is useless.

It continually drops WiFi connection. When it stops, it gives different error codes - all of which are pretty meaningless when you search on EE website. It seems to update itself in the middle of programs and goes to a blank screen with no indication of progress.

And I'm also stuck in a contract.

It reminds me of a good idea that the architect has employed a bunch of untrained kids to develop.

[Midnight_Voice]

@E6GPS 

“Just the place for a Snark! I have said it thrice:

   What I tell you three times is true.”

[Christopher_G]

Hi @E6GPS 

Welcome to the community.

Have you discussed this with our technical support team? They should be able to run through some troubleshooting with you and check everything is as it should be from our side.

Chris