TV Issues

[GaryT1]

Can anyone help please. I've been experiencing issues for a while now and now they seem to be getting worse. 

The initial issue is almost every day my partner switches on the tv during the day and an error message is displayed various codes IPC6002 IPC6011 were the last couple. Switch off and on at the plug and it comes back to life but greatly inconvenient. I have tried everything.  Currently setting up new box and now the box remote won't control the volume on my sound bar. 

TV = LG OLED55G26LA

SOUNDBAR = JBL 9.1 WIRELESS

It's really frustrating and thinking of cancelli if we can't resolve these issues. 

[Northerner]

Hi @GaryT1 

You can check error codes IPC6002 IPC6011 here:

https://www.bt.com/help/tv/what-do-the-bt-tv-error-codes-mean-

More on pairing you remote can be found here:

https://ee.co.uk/help/tv-sport/getting-started/pairing-your-ee-tv-remote-with-your-tv

Let us know how it goes. 

Thanks 

[GaryT1]

Thanks. I had already tried with the remote as described then came back to it today and it had randomly started working as before 😁. 

So far no tv issues but I'll give it a week or two! 

[David-TVTech]

Hi @GaryT1 

IPC6002 and IPC6011 are both types of "Internet channel unavailable" which usually points to a connection type problem which is why the online help suggests the reboot, in case there's an underlying network connection problem.

Checking your account I can see couple of different TV Boxes but no recent events. Is the issue on just one or all boxes? If you can drop me a line with your TV Box serial number(s) I'll take a look for you.

Thanks

David 

[brimar1]

Sorry to jump in on this one David, but I have a very similar problem to GaryT1. With regard to IPC6011.

If I click on an internet station on the eight day programmer, I get a " picture " that is so badly pixilated, that you cannot tell what it is.

However, if I watch the same station through the App, the picture is almost perfect.

I have tried numerous reboots, disconnecting/reconnecting cables etc etc. It makes not the slightest difference.

If you have an answer to this, please feel free to let me know.

[Midnight_Voice]

@GaryT1 

You are very unlikely to have paired your remote with your soundbar.

What I expect should happen is that your remote, paired with your TV, will turn down the volume on that, and through the wonders of eARC, this will turn down the volume on the soundbar, where the audio is being played from.

I see your setup has started working again, so hopefully this is just something to know for next time, if it happens again.

In Settings on the box - a Box Pro? You don’t say - you can set Bluetooth Remote to Control Volume and Source on the TV, or on the Set Top Box. This is best set to control the TV, especially if you have Settings/Picture & Sound set to Surround rather than Stereo, as the sound on the Box is set to maximum in this mode.

This is another way in which you would be unable to control the volume, but you would know if this was the case, as a message pops up to say you are in Surround Mode if you try and change the volume.