2-3 days in to 14 day cool off and thought this may be helpful to others-I had issues initially cancelling an order as the start date was too close to Christmas(just in case there were any issues as we have 2 complaining teens in the house) only alternative was to cancel the whole order which took about 8 business days twice as long as I was told! Also found out they put us on a house move for no reason and would have had no broadband for 4 days-just as well we cancelled it!
It did give me more time to research the EE TV side of things and when I reordered I went for the Apple 4k box and decided this seems to have the best feedback.
Moving from Sky Q with multiscreen with HD add on and UHD add on and upgrading existing BT broadband from 150 to 300 and going with new Wifi 7 Router and Cyber security add on(I was informed it was Norton 360 which I currently pay £90 a year for 5 licences and the add on is £5 pcm for 15 licences) I did telephone Norton to ask if it was the same as Norton 360 which they confirmed!
We get Apple TV trial for 6 months and after cool off period get an Xbox 6 month pass as well(handy for one son!).
Equipment arrived as stated, line upgraded as expected-doddle to connect and register all bar one thing we had no log in for Now TV so a quick call and sorted that one-do not try via the TV, go online to Now TV and put your email in and say 'forgotten password' and they email a link and as your email is pre-registered by EE you just create a password and off you go.
We have the 'Works' TV pack at a discount for 3 months and then I shall change to Big Entertainment-as we still have Sky connected just in case I sat there and watched the same programme on Sky then EE(albeit a delay between them)and back and forth for ages to see if picture quality was that much different and Sky is a bit brighter but other than that no difference via the Apple box-and we are wifi on the box not ethernet! One thing I noticed was sound is a bit flatter but not really an issue. Picture quality great!
We were out of contract on both BT broadband and Sky Q-Sky wanted £71 or £77 dependent on who we spoke to for Sky Q-Cinema, Multiscreen, HD and UHD add on and Premium Netflix! Would not budge!
Getting(once I change TV to Big Entertainment add on HD & 4K and add Netflix Premium) a lot faster than previous broadband, WIFI 7 box, Cyber Security, EE TV, Apple TV(for 6 months free) all for £96.99 versus (we ditched voip phones as we did not use them) out of contract cost from BT was £63 pcm, Sky out of contract cost £91 pcm plus £90 a year to Norton so £161.50 pcm v £96.99! Even if we go to a new contract cost which we were quoted it would be £118 pcm (albeit that included voip phones and a pre paid calls package).
So so far really happy with the quality of the picture and equipment! Apple 4k the way to go! Oh we have the free mini box in another room which seems fine also!
Hope this helps!
