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TV Box Set Laggy within apps

27willsbridge
Visitor

Installed today so might just need some time, however when navigating through apps such as Now Tv or Netflix the app is really laggy, so much so it can take 30 seconds and more for the app to register we have clicked left or right on the menu.

once viewing it seems ok ish for now. 
TV hub is hardwired cat cable to router

checked software update on box all upto date

1 ACCEPTED SOLUTION

Accepted Solutions
Christopher_G
EE Community Support Team

Hi @27willsbridge 

Welcome to the community. 🙂

It can sometimes take a little while for background tasks to complete. If you're still having these problems today, I recommend restarting both your router and your EE TV box. That should help stabilise.

Let us know how you're getting on please.

Chris

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1 REPLY 1
Christopher_G
EE Community Support Team

Hi @27willsbridge 

Welcome to the community. 🙂

It can sometimes take a little while for background tasks to complete. If you're still having these problems today, I recommend restarting both your router and your EE TV box. That should help stabilise.

Let us know how you're getting on please.

Chris