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TV Box Pro

Chummers
Investigator
Investigator

‎25-11-2024 02:03 PM - edited ‎25-11-2024 02:06 PM

A couple of months ago I had a TV Box Pro installed. However over the past few weeks recorded programs have been ending before the actual program ends? Very annoying! Any suggestions please. 

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5 REPLIES 5
Midnight_Voice
EE Community Star
EE Community Star

‎25-11-2024 02:49 PM

@Chummers 

How long before, on average?

*Longtime YouView box owner & broadband customer (was BT now EE), but only recently a full EETV subscriber*
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Chummers
Investigator
Investigator
In response to Midnight_Voice

‎25-11-2024 10:19 PM

It varies but usually at least 5 minutes.
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Midnight_Voice
EE Community Star
EE Community Star
In response to Chummers

‎25-11-2024 10:37 PM

@Chummers 

Programmes that run on beyond the finish time shown in the EPG often do this.

But there are a lot more reports of it than there ever used to be; are you by any chance running in IP Mode rather than Aerial Mode?

*Longtime YouView box owner & broadband customer (was BT now EE), but only recently a full EETV subscriber*
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Chummers
Investigator
Investigator
In response to Midnight_Voice

‎26-11-2024 10:38 PM

No I'm in aerial mode.

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Midnight_Voice
EE Community Star
EE Community Star
In response to Chummers

‎27-11-2024 02:48 PM

@Chummers 

OK then, it’s not the reported problem that EETV isn’t getting the Present/Following Indicators from the broadcasters for IP Mode.

Accordingly, can you keep a log of precisely which programmes this happens to, by how much, and report these to the EETV staff on here not more than six days after the broadcasts?

*Longtime YouView box owner & broadband customer (was BT now EE), but only recently a full EETV subscriber*
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