Pixalation Issues on any HD Channel

[Tel22]

My Pro Box has never worked properly since Day1 with any HD Channel eventually Pixalating.

I have only been with BT 10 Days & EE 5 Days.

Both BT & EE have identified Ping Issues @ my Box .

Failure to resolve will lead to cancellation as previous BT Boxes only suffered Pixalation on the Ultimate Sport Channel when I was on a Wired System.

I now have Fibre delivering Speeds in excess of 480 Mbts .& it seems my Extenders could be suspect.

Tel22

[Minkey1]

Hi Tel

Our Pro box has both coax aerial and ethernet inputs, and is rock solid on terrestrial channels and apps, inc 4K/UHD.

Our Mini box operates only over wifi and occasionally has connection issues, affecting both normal channels and apps. 

Can't speak to ping issues, but if you're running only in internet mode, and an ethernet connection isn't feasible, i'd look to wifi in the house, and how it's extended .

If you can provide more detail on your set up and house geography, other more knowledgeable members may be better able to help with practical tips.

[Tel22]

I live in a small Bungalow & The Router is c. 7 Metres from the box using TP Line 1000 Advanced Adaptors.The Signal travels through a Compressed 4 inch thick Fibre Wall that has never caused any problem in the past.

Terry

[Tel22]

Tv Expert arrived & Found 2 Solutions immediately to my issues.

My Router was Level 1 & should have been Level @2 & my TV was not connected 2 WiFi

Level 2 has been installed in my Router & my TV is now connected to WiFi & Broadband.

The Expert is confident my Issues are resolved.    We shall see over the next couple of Days.

Terry

[Minkey1]

Fingers crossed. I’d have known if my TV had no internet connection, but I’ve no idea what router level 2 is.

[Tel22]

My EE/BT Pro box was connected to the internet from day 1 .

Level 2 applies improved internet control & WiFI aids connectivity as I understand.

Terry

[Tel22]

Much reduced Pixalation but not erased.

Returned to Sky

Terry