TNT Sports Ultimate UHD 4K on Apple TV 4K

[DFjones2000]

Apologies if this question has been asked elsewhere or the answer is just staring me in the face but I've had a search through some forums but unable to find a clear solution.

I have the full works TV package with EE while using the Apple TV 4K provided on an LG OLED C4. I definitely have HD/4K included in my package. However, when scrolling through the TV guide there is no TNT Ultimate UHD channel (channel 465) listed. I am unable to find any information as to why this may be the case or even if it can function on EE TV on Apple TV 4K. 

Does anybody know a work around for this? I typically refrain from calling customer service as I'm usually met with long hold times and confusion (getting the TV package sorted in the first place took about 8 calls and hours of back and forth). I'd love to be able to stream football in 4K/UHD considering I pay for it so I'm hoping there is a solution to the TNT channel. Don't even get me started on NOW TV Ultra Boost compatibility. I called up EE to which the advisor had never even heard of it. I knew I was out of luck when reading the forums on here regarding those issues. 

[Midnight_Voice]

@DFjones2000 

What do you see as the channel immediately above where 465 would be? And can you access it?

[zulu17]

@DFjones2000   As an alternative whilst this gets sorted , the 4K/UHD broadcasts that TNT Sports Ultmate  channel broadcasts would also be avallable on the discovery+  app  as a UHD stream  both as a live broadcast and as a on demand stream (availability/duration varies depending on sport rights)_ You might have to search for the UHD stream as discovery+  menu structure tend to promote the HD  streams more prominently.

[DFjones2000]

Thanks for the response! It skips from 463 (TNT Sports 10 HD) to 466 (Cartoon Network) so it’s just completely missing 

[DFjones2000]

Appreciate this! I wasn’t aware this was capable via the app as I’d just assumed if it wasn’t showing on EETV then I didn’t have it at all. At least this should keep me going until the channels get sorted. Thank you!

[DFjones2000]

Sorry, forgot to mention that I do have access to the channel! Access to all TNT HD channels no problem, just no Ultimate HDR showing.

[zulu17]

@DFjones2000  Is channel 433 also missing from your EPG guide ? (that is the TNT ultimate  without HDR)

@Midnight_VoiceOther thoughts here  - don't have the loaned EETV apple box myself  so a bit spectualtive .  EETV do have  an  HD and a HD/4K addon  so possibly the wrong addon may have been added to order or the wrong one setup  Also it is possible if  there was insufficient broadband speed  detected at setup time the 4K (EPG)  channels may not have added to the EPG.

[Midnight_Voice]

@DFjones2000 @zulu17 

I am reminded that 465 wasn’t present on my iPad a while back:-

https://community.ee.co.uk/t5/TV/Why-can-t-I-see-Channel-465-in-the-EETV-app-Live-Schedule-on-my/m-p...

It’s there now, though.

[DFjones2000]

Yeah regular TNT Sports Ultimate on 433 showing and available for me

[zulu17]

Thank you @DFjones2000  that is reassuring , as that suggests your order is correct and you have the HD/4K addon.

@Midnight_Voice  Good point 465 (inclusion or otherwise  in app)  has a bit of history. - probably need one of the EETV guys past or present to explain.