TNT Sports Sound Issue

[Colesey]

I’ve been having issues with the TNT sports ultimate channel sound for a while now. When playing on 465, the audio breaks up and clips every minute or so. Watching via WiFi (close to smart WiFi+ extender.) when watching via the discovery app this issue doesn’t occur but occurs all the time through the EPG. I know whoever replies will say wired but it’s not possible unfortunately. 

any help greatly appreciated! 

[Katie_B]

Hello @Colesey. 

Thanks for coming here. 

Are you able to try channel 433 and let me know if the issue persists?

Katie

[Colesey]

Hi Katie, I don’t get the issue as much on 433 however the picture still breaks up occasionally. Also I’ve noticed I don’t get Atmos on 433, it only works on 465. When it used to be BT Sport, I got atmos on both channels. 
the picture is awful on 433 so I tend to avoid that. I’m not fussed about 433 only 465 which is almost impossible to watch with all the picture and sound glitches.

[Katie_B]

Hi @Colesey. 

If this continues I would recommend getting in touch with our technical care team who can look into this further for you. 

Katie