Hi @zulu17 , thanks for your insights here.
When I log on to my account and go to Manage TV & Sport it has a red 'Unavailable' next to the cost and a red 'Your information is temporarily unavailable' beneath. And has done for the last few weeks. And it says that to change or manage my subscription I need to call. Similar in the app, if I try to add it it say 'HD and 4K: Please call us to get this add-on'.
It's not impossible that the limitations on how frequently you change your package might be at play. If so, that should change in a few days. But I always assumed that an add-on such as HD would be treated differently.
Interestingly, the email confirming the switch from Full Works to Big Sport says:
What you're stopping:
4K HDR Digital Extra
NOW Boost
Netflix - Standard
NOW Entertainment
HD
Full Works Channels
NOW Cinema
Not sure what that says about what my line was capable of supporting, but it suggests I had the 4K? (N.b. While it says 19.4Mbps is the guaranteed speed, it says the "normal available download speed ranges between 22-25 Mbps").
The last time I called to try to add it the guy said yep, sure. Said he'd added it, quick call, no mention of any issues. I was surprised/confused. I think he was just trying to end the call as it was Black Friday. But then the next day when I looked on the TV there was still no change.
In none of my five calls so far has anyone mentioned the 30 day limitation on making changes. But I'm hoping you're right on that, as that would be the simplest outcome.
We'll see in a few days.
