Sound keeps dropping out

[Rob_A1]

Sound keeps dropping out. Have tried rebooting tv box and WiFi router 

[Michael_D]

Hi @Rob_A1 

Welcome to the community.

Have you noticed the sound is dropping out on any particular channel or app?

Which TV box are you using?

Michael

[Rob_A1]

Hi
Sound drops out on every channel and my box is a tv pro
Rob

[Michael_D]

Thanks @Rob_A1.

Does the sound come back by itself after a short time or do you have to do anything to get it going again?

Are you using the standard TV speakers or something external like a sound bar?

Michael

[Rob_A1]

It just keeps coming and going without me doing anything

[Michael_D]

Are you using the standard TV speakers or something external like a sound bar or speaker system? @Rob_A1 

Michael

[Rob_A1]

Standard tv speaker which works fine when watching via Freeview

[Michael_D]

Have you tried to do a light or a full reset of the TV Pro box, rather than just rebooting it? @Rob_A1 

You can see how to do both on our How to reset your EE TV Box Pro and Mini page.

Let me know how that goes.

Michael

[Rob_A1]

Have tried both but problem hasn't resolved.

[Leanne_T]

Thanks for trying the reset @Rob_A1 

If this is still happening, we would need to run further troubleshooting to see what could be causing the sound to drop out. To do this, please get in touch with our technical support team to get the TV box looked into. 

You can find ways to get in touch on the Contact Us page. 

Let me know how you get on 🙂

Leanne.