Hello,
I've been trying to get sky stream via EE for the last 4 days. At the checkout where I have to pay the 99p charge, I've been getting a message saying 'payment service isn't available, try again later'. I've tried at different times of the day, different browsers, through the app, cleared cache, still no good. When I contacted EE on the phone, first person told me to just wait and try again after an hour. The next day, I called them again and this time the guide told me because I have an open order with broadband, the system won't let me do any other purchases. I find that odd since I selected sky stream as one of the add-ons when purchasing my broadband package, but somehow the 'system doesn't like it'...why provide the option to choose add-ons when purchasing then? My broadband gets activated in about a fortnight and I was told I need to wait until then to get sky stream...ideally I wanted to get everything sorted in one go.
Also, can somebody actually confirm what the benefit is of buying sky stream via EE, especially when they charge a quid in admin charge. Apart from having my billing in one place(hopefully), is it just better if I get it directly with sky?
