I've had full fibre 900 EE broadband installed today. Replaced my BT Smarthub 2.0 which had given me no issues whatsoever. Worst decision I ever made. Every channel on my Firestick buffers, which is totally unacceptable. The picture, when it does work, is absolutely appalling, as you can see from the photo below. I've checked the settings on the Firestick and it says the wifi strength is 'very good'.
I will be contacting BT/EE to come and put me back in the original position I was in before they scammed me into this rubbish. I had reacted to a letter from BT telling me I could have the full fibre package and the cost was £15 pm less than I had been paying BT for the Smarthub 2.0. (I was out of contract).
I'm quite prepared to sue, if necessary. Never again will I think that saving a few quid is worth the hassle. I wish I had read the posts on here about it, but I just thought "what could possibly go wrong". Well, just about everything. Complete and utter garbage. Same thing happened with the mobiles that were switched at the same time. Rubbish service. I requested that they stay with BT now instead of EE. All my other devices work with the new broadband (2 PCs and 3 mobile phones). So it appears that the EE router doesn't work with a Firestick. Now, why dont they ask you if the router will be used with a Firestick while they're trying to sell you all this rubbish in the first place? How am I supposed to know what is and isn't compatible? If I'd known I would have to fork out for a new television I 100% wouldn't have bothered swapping from BT to this crap. It will cost me far more to buy a new TV than I'm saving with the supposed upgrade. Smoother streaming? Laughable. Rant over. 
Day 4. Still unable to link device to app. Unable to check bills, speed, anything. No word from EE. Looks like I'm going to have to cancel the contract before the cooling off period expires.
