My husband has sent 2 messages to EE and still awaiting a reply.
I installed the EE app in order to request a speed check. EE carried this out and then disconnected the hub and reconnected it remotely. I then received a text to say if this has not resolved the problem I could request a call from EE. I requested a call in order to explain to EE that this was only an issue when watching rugby. Rather strangely I received a voicemail message as EE said I missed the call. As I had my phone in my pocket I certainly did not receive a phone call from EE as my iPhone did not ring. Anyhow I listened to the voicemail from EE which said if we have the problem again to let them know - as the rugby season has now ended (premiership final was last Saturday) we will not be able to check this out until the new season. I’m afraid by then we will probably have ended our subscription as we are not prepared to pay for a service which does not work!
