I've recently moved house and switched my provider for my broadband and TV services over to EE. I took Full Fibre gigabit broadband, with the Smart hub pro and a Smart WiFi extender. The broadband speed is pretty good at ~900Mbps although the Hub configuration options are woeful. I have no 3rd part kit at all just the 2 EE boxes which to be fair give me coverage almost over the entire house, I'll need a 2nd WiFi extender for my office. I've took the Full works TV package with a TV Box Pro and 2 x TV Box Mini's. The TV Box Pro is connected via a cat7 cable directly to my TV Box Pro, my 1st TV Box Mini is connected to my Smart WiFi extender via WiFi (2nd box is going in another room once decorated so I haven't set that up yet). Herein lies my main problem, both boxes can watch any app, Netflix, Prime, Paramount+, Discovery+, Now in HD and 4K perfectly, no buffering, no image quality drops, nothing. When I watch any "live" TV via the guide, I get about 2-3 mins then the stream freezes and I get the "Error Code IPC6023" pop up, I've followed all the instructions on the BT site for the error (power off / on etc) I've even reset box the TV boxes, the Smart Hub and Smart WiFi but still the same problem. Switching channels fixes the problem for another 2-3 mins. Support have done the usual, reboot it, close the ticket but still the problem persists. I've been waiting to get rid of Virgin and move to EE but the whole experience so far has been nothing short of horrendous. This current problem is one of a multitude which doesn't fill me with confidence and leaves me wondering if I should cancel everything and move back to Virgin. How can the support team not be aware of how their technology works and have basic run books for common problems like this. Anyway, this ended up being a rant towards the end but any help getting this last issue resolved, would be much appreciated, thanks in advance.
Chris
