No Tv channels - error code YVM305

[BeckieBDE]

Hi. I’ve just started setting my box up. It’s connected to the internet with full signal but is saying tv guide is unavailable with above error code. 
The code says about an aerial. But I wish to connect via internet. I’ve tried retune channels but none available. 
I’m confused. I’m probably doing something incredibly silly. Help please. 
Thank you. 

[DarrenDev]

Sorry I'm a bit confused.  In the other thread you've mentioned that channel 4 quality isn't great, but in this thread you say you have no channels at all.  Can you please confirm whether you've had any channels visible?  Is this issue intermittent?

[BeckieBDE]

I have no channels available through the guide. 
Ch4 is blurry when accessing it on demand. The blurriness is intermittent. 
Thanks. 

[DarrenDev]

Your TV and broadband look like they were only activated today, so I cannot yet see any stats on your line.  When did you set the TV Box up?  If it was before the TV service was activated on it, then it won't currently be configured correctly.  I recommend you factory reset it to get the best EE TV experience.