Press play for numberpad and filters not working apple tv Remote

[KjEds]

Press play for numberpad and filters not working apple tv, was working but has stopped so no shortcut to favourites etc. Very annoying anyone had same issue and found solution? Help appreciated 

[Leanne_T · Accepted solution]

Morning @KjEds 

Thanks for coming to the community. 

Have you tried rebooting the Apple TV box and restarting the TV remote? 

The If your Siri Remote or Apple TV Remote isn’t working – Apple Support (UK) page has helpful steps for resetting the TV remote. 

Let me know how you get on. 

Leanne.

[KjEds]

Hi Leanne

All sorted disconnected power to Apple box for couple of minutes and removed batteries from remote.

when both re powered up play button now working properly on the guide page.

Many thanks Kevin

[Leanne_T]

Hi @KjEds 

Thanks for coming back and letting us know this is now sorted for you and how you did this 🙂

I'm sure this will be really helpful for anyone else having the same issue. 

Have a lovely day. 

Leanne.