@Midnight_Voice You said that we should give credit to EE for deciding to roll out UHD at all. Because given the low penetration of Boost it wouldn't hurt the bottom line too much if they didn't bother. So I'll give you that, instead - it doesn't much matter. I've already taken issue with the general thrust of that point - 30% of Sports subscribers pay for Boost because they want HD and 5.1, and if Boost wasn't available there'd be a flight risk of 30% of the Sports customer base, who happen to pay more to BT/EE than anyone else. And take their mobile, broadband, phone with them. But by your reckoning it doesn't matter, much, for your competitors to be able to offer something that you can't, to your most valuable customers.
Do I take issue with your other 6 points? Yes. All of them. Whilst nearly all points are true (see my previous objection to 'wrong footed') it is stretching credibility to say that all adds up to a 7 month and waiting delay. What they add up to is: the app needs a tweak and billing/ordering need sorting.
Or are we to believe that there's a team of people that have been sweating away, and continue to toil, on making a change to enable Now to deliver a new UHD app?
I've asked you, on this thread, and on others, what changes you think need to be made so UHD channels can be delivered on EPG. You've never told me. I've even pointed out that the boxes, through EPG, already deliver UHD HDR Atmos. So no idea what technical challenges have still yet to be solved, 7 months on.
We share some common ground on the sales system. Where we differ is that you seem to think that I am being unreasonable when I point out that there is a problem here of BT and EE's making. They have decided to re-organise their business. That's fair enough. Part of that re-organisation involves migrating customers from BT to EE. I'm not particularly happy to have had to go through that. My phone is the same. My broadband is the same. My Tv contract remains in place. My TV box is the same. My router is the same. My Wifi disc is the same. What is different is that before I enjoyed services from a provider that had a functioning back office, and a sales / ordering system that worked. Now, upon arrival at EE, that's gone. And I have to sit here and wait for them to build it. So this is all at their convenience and to my detriment. e.g. I'm now with a provider than can't make a simple change to their ordering system, because that system doesn't currently exist.
You might think all of that is reasonable. I don't.
I may be reading you the wrong way, apologies if so. But I take the overall tone of your posts to add up to: you don't realise how complex modern systems are, and the level of technical changes required to make all of this happen. Which I find patronising. None of the things listed should be taking 7 months. It should be a tweak to the infrastructure that sits under the app, and a change to the billing. I can't excuse that. It's not reasonable, or even credible, to try to do so. The reason for the delay isn't all the things you list - its because customers have been dumped onto a system that hasn't been built.
