Now Tv App not recognising subscription

[SF39]

Moved from BT to EE. Now I cannot access Now Tv through the Now tv app, it says I need an active membership, which I have.

Any suggestions.

[DarrenDev]

Sorry that I couldn't reply urgently @Claudia166 - I took a weekend off.  Email me at tv.apps@ee.co.uk if you're still having issues.

[kmurray]

NOW TV not accepting my login details, how do i view the sky sports on my app?

[DarrenDev]

@kmurray your password for the Now TV app is independent of your EE ID password, so may not be the same.  If you're unsure, you can use the password reset facility in the Now TV app.

Note: please ensure you're using the Now TV app, and not any of the other Sky apps.

[kmurray]

Ok thank you

[RonnieB8]

I am having the same issue.  I can access NowTV through the EE box but am unable to log in to the Now app on other devices.  I have tried asking for a password re-set but no e=mail has been received.  Any other suggestions?

[Midnight_Voice]

@RonnieB8 

Go into the Now app Settings on an EETV device, and see what the user email address is set to.

If it is different from what you expect, and isn’t an email address you own (look closely, as it may be a subtle typo), you will have to ask EETV to put it right for you,

[RonnieB8]

Thank you, but having read comments above I had already checked the e-mail address and it is correct.

[Leanne_T]

Thanks for coming back to the community @RonnieB8 

If this is correct, please call us on 150 and the team will get this looked into for you. 

Thanks 🙂

Leanne.

[RonnieB8]

Thank you, I will call when I get back home after the weekend.

[Leanne_T]

No problem @RonnieB8 

Let us know how you get on 🙂

Leanne.