Not able to log into EE Tv on Amazon Fire Tabley

[AmateurKnight]

Hi. I recently had to carry out a factory reset on my fire tablet. Prior to that, the EETV app worked perfectly. 

Now whenever I try to log in I get a message that there is a problem and I should check my network connection (I have and it’s fine).  There is also  a MJ951 error message which I can’t find an explanation for.  I initially thought that it might be that I had too many devices so deleted a couple and waited for 28 days before trying again.

Nothing I have tried so far has worked so grateful for any ideas. 

Thanks

[DarrenDev]

Your timing is impeccable @AmateurKnight - we've been investigating this issue for the past week, but haven't been able to reproduce it ourselves. 

Can I ask you to please email me at tv.apps@ee.co.uk with your EE account number? I'll then reply with some questions that I hope will really assist our investigation.

[AmateurKnight]

Hello Darren. 

I have sent my account number as requested. 

Thanks for replying so quickly.