New EE TV app on iPhone = New problems, old ones remain

[PaulB2005]

IPhone 15 pro

ios 26.0.1

EETV App 7.0.0

Old problem - when pairing a iPhone or iPad with the box it still reports that iPhone 15 or iPad has connected to the box but list all items as Mobile Device in the list of paired items. 

New problem - the list of scheduled recording used to be listed in the app in the order they are on. Now they are in a sort of reverse order. Some programs missing. Some on series record only have some recordings listed when compared to what is listed on the EE TV list. 

New problem - can’t remove items from recordings history. 

[DarrenDev]

We can't change how the app appears on the TV Box - that's a YouView thing. You'll see when you pair with the TV Box that it correctly shows what it is, but YouView ignore that detail in the device list. 

I'll check about the recordings list. 

The recording history shows exactly what you've sent from the app. You can't cancel from there - it's just for showing the requests you've made, and the current status of those requests. You can cancel the recordings from the scheduled list.

[PaulB2005]

@DarrenDev 

Thank you. 
regarding the device list i understand. 

The recordings history screen. I’m not trying to delete a recording just remove the entry from the history. However on checking my iPad which runs an old app version you can’t so that my error. 

[PaulB2005]

Further to the above I sent a series recording to my box for my iPhone and it’s gone through without that error about my box not being on. However the list of scheduled recording in the app only lists the episodes from next week but the box has the recording for tonight listed. 
In fact, quite a few programs that the box has listed are missing from the app listing. We have recordings set for tonight, tomorrow and Sunday but only recordings set for Sunday onwards are listed in the app. 

[DarrenDev]

That's interesting @PaulB2005 - we're showing what the YouView cloud tells us to. If you kill the app and launch it again, does the list update?

Can you please select the My TV menu, then Settings - let me know the Device ID it shows at the bottom of the screen.  We'll see if we can find why it's not updating for you.

[PaulB2005]

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If you kill the app and launch it again, does the list update?

No. Also deleting the app, re-downloading, logging in again and re-pairing the app to the box doesn't fix it either.

Can you please select the My TV menu, then Settings - let me know the Device ID it shows at the bottom of the screen.  We'll see if we can find why it's not updating for you.

I have sent the information via DM. Thank you for looking into this.

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[PaulB2005]

And another issue. (Are these all just me?)

I can no longer delete scheduled recordings.

Swipe left and the delete button appears but does nothing.

Also fully swiping to the left no longer deletes the scheduled recording. 
Both methods continue to work on my iPad with an old version of the EETV app. 

[DarrenDev · Accepted solution]

Sounds like something is very wrong with your setup @PaulB2005 - possibly something in your recording data that we're not handling correctly. 

Would you be willing to help us work out what's wrong? We'd like to send you another version of the app that will tell us more. If you're willing to help, please email us at tv.apps@ee.co.uk and someone will get back to you on Monday with instructions.

[PaulB2005]

Sounds like something is very wrong with your setup @PaulB2005 - possibly something in your recording data that we're not handling correctly. 

Oh ok. Nothing else i can try at this end? Problems only started with the most recent version of the app 7.0.0.0

Would you be willing to help us work out what's wrong? We'd like to send you another version of the app that will tell us more. If you're willing to help, please email us at tv.apps@ee.co.uk and someone will get back to you on Monday with instructions.

Absolutely. Will do that now.

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[DarrenDev]

Thanks - I've received your email. 

We've totally rewritten the app from scratch - it looks like there's something we're not quite handling right this time.