No TNT Sports in HD on box

[Profile closed]

Hi,

I have the Big Sport package with the HD add on, but if I go to TNT Sports HD, on the EE box, it is asking me to set up or add the channel. It’s working in SD and in HD via the Discovery app, and Sky Sports is working in HD. The Discovery HD channel is also not working, although oddly Eurosport HD is. 

What’s up?

[Leanne_T]

Hi there @Profile closed 

Thanks for coming to the community 🙂

How long have you had the Big Sport TV package? 

Have you tried the steps in the TNT Sports Channels Missing or Not Working on EE TV Help page to see if this helps at all? 

Thanks.

Leanne. 

[Profile closed]

Hi, Leanne

Box software, and app updates are all up to date. 

We moved over from BT last week.

Thnaks

[Midnight_Voice]

@Profile closed 

If it hasn’t worked since then, somebody at EETV fubared the transfer.

150 beckons 😢

[Profile closed]

Two calls to 150. Both with a 45 minute wait to be answered. Two one hour calls. First, will be fixed in 48 hours. Nope. Second, will be fixed in 24 hours. Nope. 

Different name, same old rubbish. 

[Christopher_G]

Sorry to hear that, @Profile closed 

Did the Technical Support guide explain what the next steps are? They should be able to escalate it to the next level to try and get this sorted for you.

Chris

[Profile closed]

I'm not sure what you mean, @Christopher_G 

We just rang up twice and the guide said they had sorted it both times, the second time they said it would definitely be one within the next 24hours when we said it hadn't worked the last time. This was last week.

[Christopher_G]

So the technical support team should run through troubleshooting steps to try and get it working, @Profile closed 

They'll try something, if it doesn't work, there may be something else to try, and it follows this process of elimination until they've tried everything within their role to get it working. If it still isn't working, they'll send it off to a higher level of technical support, who will look into what is causing the problem further.

Chris

[Profile closed]

Again, I still don’t understand what you mean, @Christopher_G 

That link just tells us to contact 150 which we have done twice. 

[Christopher_G · Accepted solution]

I understand that you've spoken with the team a couple of times already, @GarethW76. However, you'll need to call again so that the technical support team can continue the troubleshooting.

Chris