No TNT Sports in HD on box

[Profile closed]

Hi,

I have the Big Sport package with the HD add on, but if I go to TNT Sports HD, on the EE box, it is asking me to set up or add the channel. It’s working in SD and in HD via the Discovery app, and Sky Sports is working in HD. The Discovery HD channel is also not working, although oddly Eurosport HD is. 

What’s up?

[Profile closed]

I deleted my forum account (I started this thread) as this is as useless as phoning, it's twenty days since my original post.

My 76 year-old mother has now rang 12 times to try and sort this, and the only difference that this has made is that she now has no channels at all in HD. I can access her phone and tell you how many hours she has spent on the phone to EE, and it's absolutely outrageous. All she had originally wanted to do was downgrade her BT Broadband -but as rebranding is so important to this company we are now in this mess. 

I can't find an avenue to make a formal complaint. If I look online it just tells her to ring flipping EE again. so, I would like to know where I go. Is it Ofcom? Complaining seems to be as difficult as resolution. 

[Linzi_H]

Hi @Gareth2111 

I'm disappointed to hear that you're no further forward with getting this sorted for your mother, and I appreciate how frustrated you both must be feeling. 

You'll be able to open a complaint when calling us directly, and if you're unhappy with the next steps provided by the Guide you speak with, you can then request to escalate this to a Team Leader. 

If you'd rather make a complaint online, you're welcome to do so using the complaints webform. However, please be aware the current response time is at least 7 days, so it will be quicker calling us to raise a complaint. 

Here is our Complaints Code of Practice.

I hope this helps.

Linzi