Oh dear, another unhappy EE customer eh! Someone wrote on here recently that there doesn't seem to be any positive messages posted on this forum.
Well, to be honest if everyone who is an EE customer WAS happy and content with the service they provide there wouldn't be any post on a forum such as this whatsoever! The very fact that there are so many unhappy customers all commenting about EE and their mistakes, errors and inability to correct anything that is wrong in a customers account shows that there are a myriad of problems with the company.
It would appear that 9 out of 10 messages here relate to EE taking far too much money from customers accounts ( over and beyond what SHOULD be taken) , from a small amount to very substantial ones. Also, it would appear from the message content that EE do not rectify any mistakes that are pointed out to them if it means the customer is owed money.
Such a shame really as everyone in customer services are always incredibly pleasant, but I and many others are now under the assumption that they are following a 'be nice to customers script and tell them what they want to hear' while doing nothing - until the poor old customer calls back the following month, and tells the same old sad story about being overcharged again, and the new customer service operative offers to correct it ( one often experiences déjà vu while talking to EE customer services) and so it does on until your contract finally expires, yahooooo!! and the customer can find another provider, and EE seeks out new customers to play with. Good luck
