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EE TV channels

shy_mocha
Explorer

‎01-06-2024 08:50 PM

I just got EE TV but only get channels 320 to 463.

Any idea what could be wrong? 
I was told I don’t need an TV ariel.  

 

0 Helpful
5 REPLIES 5
DarrenDev
Ace Contributor
Ace Contributor

‎01-06-2024 09:00 PM

Which set top box did you choose? Apple TV, TV Box Pro, or TV Box Mini?

0 Helpful
Andi123
Contributor
Contributor

‎01-06-2024 09:57 PM

I believe you need an aerial for freeview channels. (I did, but they may have updated since then (2020). You should be able to get on demand stuff though. All depends on the package you bought. 

0 Helpful
Weerab2024
Scholarly Contributor
Scholarly Contributor

‎02-06-2024 10:41 AM

If its the Pro box did you set it up with arieal plugged in and remove it after? You would need to reset it with the arieal unplugged and select IP mode during setup.

Surely the mini box or apple TV would setup in IP mode by default as there is no arieal connector 

EE Apple TV box, EE mini box, Full Fibre 900, Sky Stream
0 Helpful
shy_mocha
Explorer
In response to DarrenDev

‎02-06-2024 12:32 PM

I got the Apple TV box. 

0 Helpful
DarrenDev
Ace Contributor
Ace Contributor

‎03-06-2024 04:30 PM

@shy_mocha I can confirm that this issue is now resolved, but unfortunately you'll need to factory reset your Apple TV.  When it comes back up, it'll be properly recognised as an EE TV Apple TV, and provide access to all channels.

Sorry for the inconvenience.

0 Helpful