Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Customer to EE Broadband and EE Tv - Sound buffering / hiccup on live feed

dbz7809
Contributor
Contributor

‎30-10-2024 08:02 PM

I am experiencing buffering/hiccup on live tv. Not sure if it is a broadband issue or EE TV pro box issue. I have changed all my HDMI leads to 4K compatible and still have the problem. Is anyone else having these issues? It is very annoying and not sure I can put up witht this!

0 Helpful
12 REPLIES 12
dbz7809
Contributor
Contributor

‎31-10-2024 11:16 PM

Didnt get a helpful response from the community so I rang EE direct. I have an engineer visit booked for Wednesday next week. So I have to pay for 10 days service that is not t the standard I signed up for!

0 Helpful
Midnight_Voice
EE Community Star
EE Community Star

‎01-11-2024 08:58 AM - edited ‎01-11-2024 09:00 AM

@dbz7809 

No doubt you will have given EE some further useful information, or they will have been able to glean it, about what device(s) you have, in what modes, and configured how. Anyway you are in good hands now.

In the event that EE find something that they need to fix, no doubt compensation will be forthcoming 😛

*Longtime YouView box owner & broadband customer (was BT now EE), but only recently a full EETV subscriber*
0 Helpful
dbz7809
Contributor
Contributor

‎20-11-2024 06:27 PM

EE couldnt supply an acceptable service so I cancelled TV. This tech is not how things should be in 2024

0 Helpful