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Netflix Premium upgrade not wanted

Unwantedorders
Explorer

Every month I have been sent an email saying thanks for your order of upgrading your Netflix subscription to premium......I do not use Netflix and this is the third consecutive month it has happened . After several phone calls got recredited, now at 6:04 another email saying I have upgraded..how many others are being charged.Fed up now and have warned EE if it happened I would be leaving and going back to Sky

3 REPLIES 3
chistery
EE Community Star
EE Community Star

Has EE said why they think these charges are being made to your account?

Unwantedorders
Explorer

No nothing ,told them they must have a glitch in their system

Alex_H
EE Community Support Team

Hi @Unwantedorders,

Welcome to the EE Community

I am sorry you are having an issue with unwanted Netflix charges. Are these charges appearing on an EE mobile bill or an EE Broadband & TV bill? 

Do you see a Netflix add-on within your online account when checking? 
 

Alex