01-06-2025 08:48 AM
Every month I have been sent an email saying thanks for your order of upgrading your Netflix subscription to premium......I do not use Netflix and this is the third consecutive month it has happened . After several phone calls got recredited, now at 6:04 another email saying I have upgraded..how many others are being charged.Fed up now and have warned EE if it happened I would be leaving and going back to Sky
01-06-2025 09:08 AM
Has EE said why they think these charges are being made to your account?
01-06-2025 09:19 AM
No nothing ,told them they must have a glitch in their system
01-06-2025 11:47 AM
Hi @Unwantedorders,
Welcome to the EE Community
I am sorry you are having an issue with unwanted Netflix charges. Are these charges appearing on an EE mobile bill or an EE Broadband & TV bill?
Do you see a Netflix add-on within your online account when checking?
Alex