NOWTV Wrong email

[Nerkmo]

Wonder if anyone could help me here as I’m started to get some what frustrated with this. So I currently have NOWTV on my ee box being billed by ee! My NOWTV was already signed in on my box. When I went to check my account on the tv app I can see that my email is wrong. I contacted NOW tv in hopes to get this changed since I don’t have access to this email address nor can it be made since it’s a .co.uk email. This is stopping me from logging in on the browser and phone app since I have no idea what the password is. After contacting NOWTV I was told to contact ee. I contacted ee and they are saying the same to contact NOWTV. I’ve been going around in circles for 2 days with both companies. What should I do?

[DarrenDev]

Please email me at tv.apps@ee.co.uk with your account number and the email address you want the subscription to be on. I can move it.

[Nerkmo]

Sent! 💕

[JamesH1991]

I am having the same problem, did you find a solution? 

[Midnight_Voice]

@JamesH1991 

@DarrenDev Is no longer in a position to fix these things 😢

You will have to (gulp) ring the EE support line, and hope you get a Guide who knows their arras from their Elba…

[james904]

Are you still able to help with this? I'm having same problem.

[Rach_H · Accepted solution]

Hi @james904,

Welcome to the Community!

You will need to give our team to a call to get this sorted.

Rach

[Vichu1]

Hi @james904 ,

Could we request you to drop an email to eetvsupport@bt.com with your billing account and the email address that should be linked to NOW subscription/memberships and we can certainly take a look for you.

Thank you.

[james904]

Hi Vichu, where do I need to email?

[Vichu1]

Please send an email to eetvsupport@bt.com